The ultimate place to stay in central Nelson.

The INNBETWEEN is the accommodation choice of travellers, families and groups from all over the world due to our seasonal affordability and our luxury comfort. Guests adore our contemporary industrial vibe.

Booking Terms & Conditions

Booking Policy and Payment Policy

A credit card is used to secure a reservation and a deposit may be required. Full payment of accommodation to be undertaken on arrival.

Minimum Stay - During Christmas and New Year there may be a minimum stay for some of the accommodation rooms. If this is the case we will notify you at the time of your booking or outline this on the booking schedule.

Additional conditions - may be included for bookings made during peak periods, public holidays or special events. You will be advised at the time of booking if these extra conditions apply.

Rate includes New Zealand Goods and Services Tax of 15%.
All reservation requests are subject to confirmation.

Cancellation Policy

The booking of accommodation is a contract between our two parties. The INNBETWEEN will provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked unless it has been cancelled by them in accordance with the following. Below is the full version and should be read in conjunction with the summary above:

Cancellation Policy - Individuals

If you cancel more than 72 hours before your booking, there is no charge.
If you cancel within the 72 hour period, there may be a charge.
If you fail to arrive for your booking, you will be liable for the full booking cost.

  1. If you cancel your booking more than 48 hours before midday of your expected day of arrival, a full refund of any deposit paid will be forwarded to you. If you cancel your booking within the 48 hour period before midday of your expected day of arrival and we are able to rebook the rooms, you will receive a full refund of your deposit paid. If we are unable to rebook the rooms reserved by you, the INNBETWEEN reserves the right to retain your deposit.
     
  2. If you have issued your Credit Card details as a means of reserving the room and no deposit has been given or taken, and the above applies, then the INNBETWEEN reserves the right to debit your Credit Card for half the expected cost of the room reserved by you.
     
  3. If you have paid a deposit by cheque, cash, credit card or any other means and you cancel on the day you are due to arrive or there is no prior notification of cancellation and you fail to arrive, then the INNBETWEEN reserves the right to retain the deposit paid. In cases where the deposit does not cover the actual loss incurred, the INNBETWEEN reserves the right to issue an invoice for the balance.
     
  4. If you have issued your Credit Card details as a means of reserving the room and no deposit has been given or taken, and you cancel on the day you are due to arrive or there is no prior notification of cancellation and you fail to arrive, then the INNBETWEEN reserves the right to debit your Credit Card for the full amount of the expected room cost.

In all situations described above, where a deposit has not been paid and credit card details have not been issued, the INNBETWEEN reserves the right to issue an invoice for the appropriate amount.

Cancellation Policy - Group Bookings

A Group Booking is defined as a booking made by the same party of more than two separate units irrespective of the number of guests in each unit.

  1. If you cancel your booking more than 28 Days before midday of your expected day of arrival a full refund of any deposit paid will be forwarded to you.
     
  2. If you cancel your booking within the 28 Day period before midday of your expected day of arrival and we are able to rebook the rooms you will receive a full refund of your deposit paid. If we are unable to rebook all the rooms booked by you, the INNBETWEEN reserves the right to retain such a portion of your deposit so as to cover half the expected room cost of the vacant rooms.
     
  3. If you have issued your Credit Card details as a means of reserving the rooms and no deposit has been given or taken, and the above applies, then the INNBETWEEN reserves the right to Debit your Credit Card for half the expected cost of the vacant rooms booked by you.
     
  4. If you have paid a deposit by cheque, cash, credit card or any other means and you cancel on the day you are due to arrive or there is no prior notification of cancellation and you fail to arrive, then the INNBETWEEN reserves the right to retain the deposit paid. In cases where the deposit does not cover the actual loss incurred, the INNBETWEEN reserves the right to issue an invoice for the balance.
     
  5. If you have issued your Credit Card details as a means of reserving the room and no deposit has been given or taken, and you cancel on the day you are due to arrive or there is no prior notification of cancellation and you fail to arrive, then the INNBETWEEN reserves the right to debit your Credit Card for the full amount of the expected rate of the rooms booked by you.
     
  6. In all situations described above, where a deposit has not been paid and credit card details have not been issued, the INNBETWEEN reserves the right to issue an invoice for the appropriate amount.

Credit Card Details

On arrival, you will be asked to present a valid credit card to cover incidentals or delayed and amended charges during your stay. The INNBETWEEN will take a copy of this and retain it to give to your credit card provider in the case of a payment dispute.