Terms + Conditions

The following terms of use (Terms of Use) apply to the use of this website www.innbetween.co.nz (“website” or) “site” which is operated by InnBetween Lodge & Backpackers, Nelson, New Zealand. Use of the Website includes accessing, browsing and making bookings for rooms (“services”.)


Please also view our Privacy Policy www.innbetween.co.nz/privacy-policy/

Cancellation Policy

Cancellation policy for short and mid stays (up to 29 nights):
* Up to 7 days before arrival you can cancel free of charge
* Up to 24 hours before arrival you can cancel but you will be charged the first nights accommodation.
* If you cancel less than 24 hours of your arrival we will charge you the complete amount.

Cancellation policy for long stays (from 30 nights):
* Up to 29 days before arrival you can cancel free of charge, and your down payment will be returned.
* Up to 14 days before arrival you can also cancel, but we will charge 30% of one monthly rate from your provided credit card.
* If you do not cancel before these times, then we will charge your credit card or bill you for one full month’s rent.

Non-refundable reservations and special offers (e.g. Early Bird Special, and any discount code applied) need to be prepaid fully and are non-refundable.

Once you have checked in and made payment for your reservation, this becomes non-refundable. Under special circumstances, management may allow partial refund or change of reservation depending on availability.

Eviction – Should you be evicted and/or trespassed from the INNBetween Lodge & Backpackers for behaviour deemed necessary by management, you forfeit any payment made for accommodation including any bond paid.

Cancellation policy for Christmas and New Years Eve reservations (stays between 20 December and 5 January)
Up to 28 days before arrival you can cancel free of charge. You can also cancel up to 14 days before arrival, but we will charge you 50% of the reservation. If you do not cancel before these times, or in case of a No Show, the reservation is non refundable.

Please note: Cancellation policies may differ through OTA’s. INNBetween Lodge and Backpacker policies are final and may override certain policies deemed necessary by management.




1.1 A reference to “INNBetween”, “we”, “us” or “our”, in these Terms of Use refers to InnBetween Lodge & Backpackers, Nelson, New Zealand. And our related products and services. A reference to “you”, “your” or “user” means each and every individual using this Website.




1.3 If these Terms of Use and our Privacy Policy are not acceptable to you, you must not use this Website. INNBetween reserves the right to modify or discontinue this Website and these Terms of Use at any time with or without notice to users.





2.1 This Website is owned and operated by INNBetween including all content, materials, images, and media, protected by Copyright Law. Except as expressly authorised by us, you must not copy, distribute, transmit, retransmit, disseminate, disassemble, reproduce, publish, license, or create derivative works from, transfer, sell, or commercially exploit, in any way, any part of this Website or any information, content, documents, graphics, software, products or services (Materials) obtained from this Website without our written consent. The use of Materials owned by INNBetween on any other website or networked computer environment is expressly prohibited. The user recognizes that unauthorised use of this Website content may subject the user to legal liability.


2.4 This Website is protected under local trademark law. The trademarks, trade names, logos, service marks, product names and company names (the trademarks) appearing on this Website are registered and unregistered trademarks of INNBetween, its affiliates or licensors. You must not use any trademarks appearing on this Website:


(a) in or as the whole or part of your own trademarks or business name or company name;

(b) in connection with activities, products or services which are not ours;

(c) in a manner which may be confusing, misleading or deceptive;

(d) in a manner that disparages us or our information, products or services (including this Website).


2.5 You must not authorise or assist any person to do any of the acts specified above.


2.6 Under no circumstances should anything appearing on this Website be construed as granting by implication, estoppel or otherwise any form of licence or authorization to use, reproduce or distribute the trademarks displayed on this Website. Licenses to use trademarks appearing on this Website may be obtained through INNbetween’s prior written consent. However, we may withhold consent at our sole discretion. Misuse of trademarks or any Materials comprising this Website is strictly prohibited. By using this Website, you agree to abide by any and all trademark and service mark notices, information or restrictions contained on this Website. Any copied or downloaded Materials must retain all trademark and service mark notices. INNBetween will strictly enforce its intellectual property rights under the trademark laws.



  1. Disclaimers


3.1 The Materials published on this Website may include inaccuracies or typographical errors. INNBetween does not warrant or make any representations regarding the use or the results of the use of the Materials in this Website in terms of their correctness, completeness, accuracy, timeliness, reliability or otherwise.


3.2 To the extent permitted by law, INNBetween makes no representations or warranties about the Website or the suitability of the Materials contained on this Website for any purpose and you acknowledge and agree that the Website is provided on an “as is” basis only.


3.3 Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the:

(a) content on the Website is accurate, complete or up-to-date.

(b) Website will be available; or

(c) Website will be free from infection by viruses or anything else that has contaminating or destructive properties.


3.4 While we endeavour to ensure that this Website is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


3.5 All other warranties, representations or terms having equivalent effect that might be implied by law are excluded to the extent permitted by law, including any warranties as to satisfactory quality or fitness for a particular purpose. For clarity, nothing in these Terms of Use is intended to exclude or limit your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.





4.1 You must ensure that your access to this Website is not illegal or prohibited by laws which apply to you.


4.2 Without limiting any other provision of these Terms of Use, you must only use this Website for lawful purposes and you must not:

(a) breach or circumvent any laws or third party rights (including intellectual property rights);

(b) engage in any fraudulent activity;

(c) modify, adapt, sell or reverse engineer any part of the Website;

(d) post or transmit any false, inaccurate, misleading, deceptive, defamatory, or libellous content;

(e) distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes; or

(f) harvest or otherwise collect information about users without their consent.


4.3 You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.





5.1 Neither we nor our affiliates, or their respective directors, officers, employees, agents, contractors, successors or assigns will be liable in contract, tort, equity or otherwise for any damages, costs, loss or liability whatsoever arising or in any way related to your use of this Website, the Materials and/or any other site linked to this Website. We are not liable for any loss or corruption of electronically stored data or any damage to any computer system sustained in connection with the use of this Website. We are also not liable for any failure to comply with these Terms of Use where that failure is due to circumstances beyond our reasonable control.





6.1 This Website may contain links to third-party websites. The links are provided solely as a convenience to you and are not an endorsement by INNBetween of the content contained in such third-party websites. INNBetween does not control or guarantee the accuracy, currency or integrity of the content located on linked third-party websites. INNBetween is not responsible and assumes no liability for the information, content or software of linked third-party websites and does not make any representations regarding the content, quality, safety or accuracy of materials on such third-party websites. If you decide to access third-party websites, you do so at your own risk.


6.2 Responsibility for the content of advertisements appearing on this Website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.




7.1 INNBetween takes reasonable steps to protect your information and the secure use of our website, including the use of SSL certificate to encrypt transferred data while browsing our site. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. INNBetween does not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.




8.1 We reserve the right to immediately, without notice, terminate your ability to use this Website at any time. We may do so if, in our absolute discretion, you breach any provision of these Terms of Use that apply to you, if you act in a manner contrary to our interests, or for any other reason. Our limitation of liability and disclaimers survive any termination.




9.1 This Website and the Materials and all terms that govern your use of this Website (including these Terms of Use and our Privacy Policy) are subject to change without notice to you. Any such amendments are effective immediately upon publication on this Website. It is your responsibility to check this Website regularly for amendments. Your continued use of this Website following such publication will represent an agreement by you to be bound by those terms as amended.




10.1 You acknowledge that, in providing the Materials on this Website, INNBetween has relied upon your agreement to be bound by these Terms of Use and our Privacy Policy. If any provision of these Terms of Use is invalid or unenforceable under applicable law, it is to that extent deemed omitted and the remaining provisions will continue in full force and effect.


10.2 No waiver of any term of these Terms of Use shall be deemed a continuing waiver of such term or any other term.


10.3 These Terms of Use and performance hereunder shall be governed by and interpreted in accordance with the laws of New Zealand. Sole and exclusive jurisdiction for any action or proceeding arising out of or related to these Terms of Use and our Privacy Policy shall be an appropriate court of New Zealand. You agree to submit to the jurisdiction and venue in any court located in New Zealand.


10.4 These Terms of Use and our Privacy Policy constitute the entire agreement between you and INNBetween with respect to use of this Website.


10.5 If you have any questions or comments in relation to these Terms of Use please contact us at info@innbetween.co.nz