Cancellation policy for short and mid stays (up to 29 nights):
* Up to 7 days before arrival you can cancel free of charge
* Up to 24 hours before arrival you can cancel but you will be charged the first nights accommodation.
* If you cancel less than 24 hours of your arrival we will charge you the complete amount.
Cancellation policy for long stays (from 30 nights):
* Up to 29 days before arrival you can cancel free of charge, and your down payment will be returned.
* Up to 14 days before arrival you can also cancel, but we will charge 30% of one monthly rate from your provided credit card.
* If you do not cancel before these times, then we will charge your credit card or bill you for one full month’s rent.
Non-refundable reservations and special offers (e.g. Early Bird Special, and any discount code applied) need to be prepaid fully and are non-refundable.
Once you have checked in and made payment for your reservation, this becomes non-refundable. Under special circumstances, management may allow partial refund or change of reservation depending on availability.
Cancellation policy for Christmas and New Years Eve reservations (stays between 20 December and 5 January)
Up to 28 days before arrival you can cancel free of charge. You can also cancel up to 14 days before arrival, but we will charge you 50% of the reservation. If you do not cancel before these times, or in case of a No Show, the reservation is non refundable.
Please note: Cancellation policies may differ through OTA’s. INNBetween Lodge and Backpacker policies are final and may override certain policies deemed necessary by management.
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